Agency Banking Model, Strategy and Solutions Course

The key objective of this Agency Banking Model, Strategy and Solutions training course is to empower professionals to—
• thoroughly understand the agency banking model, together with advanced strategies and solutions critical for its success
• apply advanced concepts to define competitive, efficient systems for one’s organisation to ace the agency banking concept
• understand and confidently work with advanced technological setups to achieve operational excellence
• mentor other professionals on best practices related to agency banking
• review existing processes within one’s organisation to check organisational readiness for adopting the agency banking model or enhancing the existing one
• contribute to organisational credibility and development through various steps, thus demonstrating one’s ability to assume core responsibilities, in turn supporting one’s career progression
• gaining the required skills, knowledge and experience to compete with other professionals and stand out in one’s expertise, thus becoming a professional of choice for many organisations, adding dynamism to one’s professional portfolio
Course Content
Components of the Agency Ecosystem
• Banks
• Service providers
• Agents
• Customers
Types of Agent Banks
• Foreign agent banks
• Investment banks
• Third-party agent banks
Types of Banking Agents
• Pharmacies
• Supermarkets
• Convenience stores
• Lottery outlets
• Post offices
Agency Banking Strategy
• Channel distribution
• Channel innovation
• Cost leadership/effectiveness
• Future position
Agency Banking Solutions
• Cash withdrawal
• Bill payment
• Cash deposits
• Funds transfer
• Balance enquiry
• Documentation collection for debit/credit cards, loan applications and account opening forms
• Collection of bank correspondence and mail
• Mobile banking services
Agency Banking Service Limitations
• Final approval of bank account opening
• Final approval of bank card/cheque issuance
• Loan- and financial appraisal-related activities
• Cheque encashments
• Foreign currency-related activities
Benefits of the Agency Banking Model
• Enhanced customer experience
• Investing in brand evangelism
• Appetite for data
• Achieve sustainable development goals by financial inclusion
• Cost-efficient distribution channel
• Deposit mobilisation
Disadvantages of Agency Partnerships
• Bank reputation at risk
• Dependence on branch support
• Lack of real control
• Risk of low-quality sales methods
• Inadequate understanding of product

METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 25th – 28th Feb,2025
2ND BATCH: 1st – 4th July,2025
3RD BATCH: 11th – 14th Nov,2025