Negotiation and Conflict Management in Organizations

Objectives: • Understand the principles and strategies of effective negotiation and conflict management. • Develop skills to navigate complex organizational conflicts and negotiate effectively. • Apply conflict resolution techniques to improve communication and collaboration within the organization. Course Content: • Introduction to Negotiation and Conflict Management • Definition and importance of negotiation and conflict management • Overview of the negotiation process and conflict resolution strategies • Understanding Conflict and Negotiation • Types of conflict and negotiation • Conflict styles and negotiation strategies • Understanding the role of power and influence in negotiation • Preparation and Planning for Negotiation • Identifying goals and objectives • Researching the other party • Developing a negotiation strategy • Effective Communication in Negotiation • Active listening and empathy • Effective communication techniques • Managing emotions and stress during negotiation • Negotiation Techniques and Strategies • Principled negotiation • Interest-based negotiation • Distributive negotiation • Integrative negotiation • Conflict Resolution Strategies • Mediation • Arbitration • Negotiation • Collaborative problem-solving • Managing Conflict in Organizations • Identifying and addressing conflict • Building trust and improving communication • Managing conflict within teams and departments METHODOLOGY The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities. DATE: 1ST BATCH: 3rd – 6th Mar, 2026     2ND BATCH: 23rd – 26th June, 2026 3RD BATCH: 20th – 23rd Oct, 2026