Administration and Office Management Professional

OBJECTIVES
At the end of this workshop you will:
· Administration and Office Management Professional
Objective:
• Develop comprehensive skills in office management and administration to enhance organizational efficiency.
• Acquire practical knowledge and strategies for effective office operations and workflow management.
• Learn essential communication and interpersonal skills for professional interactions within an office environment.
• Gain proficiency in using office software and technology to optimize administrative tasks and processes.
• Prepare for a successful career in office management with a solid foundation in administrative best practices.
Course Content:
• Introduction to Office Management
o Role and responsibilities of an office manager
o Importance of effective office management in organizational success
• Office Operations and Workflow Management
o Establishing and maintaining efficient office procedures
o Time management techniques for office productivity
o Delegation and task prioritization strategies
• Effective Communication in the Workplace
o Business communication essentials: verbal and written
o Interpersonal skills and conflict resolution
• Administrative Skills Development
o Managing office supplies and inventory
o Handling correspondence and scheduling
• Technology in Office Management
o Introduction to office software (Microsoft Office Suite, Google Workspace, etc.)
o Utilizing technology for document management and data organization
• Financial and Record Management
o Budgeting and financial management basics
o Record keeping and filing systems
• Customer Service Excellence
o Providing exceptional customer service
o Managing client relationships and inquiries
• Human Resources and Personnel Management
o Recruitment and onboarding processes
o Employee relations and performance management
• Legal and Regulatory Compliance
o Understanding legal requirements in office management
o Data protection and privacy laws
• Professional Development and Career Growth
o Continuous learning and professional growth opportunities
o Networking and professional associations
FOR WHOM
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 6th – 9th May, 2025
2ND BATCH: 19th – 22nd Aug, 2025
3RD BATCH: 16th – 19th Dec, 2025