Advanced Conflict Resolution and Employee Relations

Objectives:

• Understand advanced conflict resolution techniques and their application in workplace scenarios.
• Learn strategies to handle complex employee relations issues effectively.
• Develop skills to manage and mediate conflicts to foster a positive work environment.
• Apply legal and ethical frameworks in conflict resolution and employee relations.

Introduction to Advanced Conflict Resolution

• Overview of conflict in the workplace: causes and consequences.
• Understanding conflict styles: competing, collaborating, compromising, avoiding, and accommodating.
• The role of emotional intelligence in conflict resolution.
• Tools for analyzing conflict situations.
• Approaches to conflict resolution: negotiation, mediation, and arbitration.

Employee Relations Fundamentals

Strategies for fostering positive employee relations.

• The role of effective communication in managing employee expectations.
• Managing difficult conversations and sensitive topics.
• Case studies: Real-world employee relations challenges and resolutions.

Legal Aspects of Conflict Resolution and Employee Relations

Employment laws affecting conflict resolution (e.g., discrimination, harassment, wage disputes).

• Understanding workplace policies and compliance requirements.
• Handling grievances and disputes within legal frameworks.
• Preventing retaliation and maintaining confidentiality.
• Ethical decision-making in conflict scenarios.

Practical Techniques and Conflict Resolution in Action

• Mediation skills: creating a neutral environment, managing the process.
• Conflict resolution techniques: active listening, reframing, and problem-solving.
• Managing high-stakes or complex conflicts (e.g., team dynamics, leadership vs. staff).
• Role-playing exercises: resolving workplace conflicts through structured scenarios.
• Developing a conflict resolution framework for your organization.

DATE:
1ST BATCH: 28th – 30th Apr, 2025
2ND BATCH: 12th – 15th Aug, 2025
3RD BATCH: 9th – 12th Dec, 2025