Advanced Skills for Personal Assistants and Secretaries

OBJECTIVE
This course is aimed to develop the knowledge, skills and capabilities for being effective and efficient at your job. The course also offers different ways of approaching tasks as a PA. This will improve your performance at work, teach you cooperation and allow for long term growth.
Participants will also explore the underlying values and attitudes which convey respect for different people when communicating and interacting with them through various media.

CONTENT
What does it mean to be a PA?
• Knowing myself
• Understanding people –diversity in the workplace
• Being a professional Personal Assistant
Communication
• The purpose and methods for communicating with clients
• Listening skills
• The phone call- greeting, body, conclusion
Business writing skills
• Planning your writing- mind mapping
• Common errors to avoid
Professional Documents
• Intelligent Emails
• Letters
Meeting management
• Setting an effective Agenda
• Taking and editing concise minutes of meetings
• Circulating minutes
• Ensuring decisions are implemented
Managing a diary
• Understanding a diary
• Confidentiality
• Professionalism and ethics
Understanding filing
• Filing rules
• Filing alphabetically, date, name
• Labelling files
• Electronic filing
• Using MS Outlook effectively for filing documents
• Using MS Outlook for managing your diary
• Data Management
Being organized
• Routines, procedures, checklists
• Simple systems and routines
• Planning your day
Event planning
• Responsibility chart
• Be professional in organizing travel and accommodation
• Booking caterers and venues
• Project managing the event
• The events budget

FOR WHOM:
Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, Team Leaders and others who perform related duties in the workplace.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 21st – 24th Jan , 2025
2ND BATCH: 13th – 16th May, 2025
3RD BATCH: 26th – 29th Aug, 2025