Communication Skills for Law Enforcement Officers

Communication Skills for Law Enforcement Officers
OBJECTIVE
This communication skills for law enforcement officers training course explores underpinning theories and best practices allowing the participants to put knowledge and skills into practice in a safe learning environment. Whilst identifying time, place, and opportunities to transfer learning back into the workplace. Key areas of communication such as body language, cultural considerations, influencing skills, communication in crisis situations, and presentation skills will be explored and set within the culture.

This course will highlight:
• Barriers to effective communication and how to overcome them
• Personal communication style using Myers Briggs Type Instrument (MBTI) and Neuro Linguistic Programming (NLP) techniques to explore the communication preferences
• Influencing and Negotiation Skills and how to achieve “win win” outcomes
• Presentation Skills – Tools and Tips when giving briefings, presenting to senior leaders, teams, and stakeholders

COURSE CONTENT
Communication in Action
• How we Learn?
• Communication as a Process including Barriers
• Verbal, Non-verbal and Written Communication
• Cultural and Contextual Considerations
• Communication in Policing
• Listening Skills in Action

Understanding Your Communication Styles
• How your personal preferences shape your communication style?
• Value of Diverse Organisations
• Communication as a Police Officer and Leader
• Introduction to Transactional Analysis as a Tool to Improve Communication
• Feedback – Giving and Receiving to Improve Performance

Presentation Skills
• Presentations and Understanding Your Audience and Message
• Effective Presentation Skills
• Tools, Tips and Techniques
• Use of Technologies when Presenting
• Having a Go
• Planning Your Presentation and Contingency Plans

Influencing and Negotiation
• Influencing Skills and Behaviours
• Negotiation, Process, Skills, and Strategies
• Models and Theories
• How to influence to resolve community-based problems?
• Theory into Practice

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 7th – 10th May, 2024
2ND BATCH: 3rd – 6th Sept, 2024
3RD BATCH: 17th – 20th Dec, 2024