Creative Problem-Solving and Decision-Making Skills

OBJECTIVE
• Apply a four-step process to systematically solve problems and decide on appropriate solutions.
• Use methods and tools (systematic process and fishbone diagramming) to discover the underlying cause of a problem.
• Use brainstorming, and several other creative thinking techniques to generate possible solutions to the problem.
• Identify the best choice from various options.
• Use the following decision-making techniques: Pro/Con, Force Field Analysis, Decision Matrix, Feasibility/Capability Analysis, and Cost/Benefit Analysis.
• Create an Action Plan to implement the appropriate solution.

CONTENT
Define the problem:
• Find out your problem-solving style: Self-assessment.
• Systematic Problem Definition.
• Systematic Problem Definition.
• Fish Bone Diagrams / Ishikawa/ Cause and Effect diagrams.

Find Creative Solutions using creativity tools:
• Brainstorming.
• Reverse Brainstorming.
• SCAMMPERR.
• Mind Mapping.
• De Bono’s 6 Thinking Hats.
Evaluate and Select solution:
• Pro’s and Con’s.
• Force field analysis.
• Decision Matrix
• Cost/Benefit Analysis.
• Feasibility/Capability Analysis.

Implement solution and create an action plan:
• Create an action plan.
• Break solution into action steps.
• Prioritize actions and assign roles.
• Follow-up at milestones.

FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 14th – 17th Apr, 2025
2ND BATCH: 29th July – 1st Aug, 2025
3RD BATCH: 25th- 28th Nov, 2025