Customer Relationship Management Using Google Business Services

Objectives:
• Understand the principles and strategies of Customer Relationship Management (CRM) using Google Business Services
• Develop skills in managing customer interactions, enhancing customer loyalty, and driving sales growth through CRM tools
• Gain proficiency in utilizing Google’s digital marketing and e-commerce platforms for effective customer relationship management
Course Content:
• Introduction to CRM with Google Business Services
• Explore the fundamentals of Customer Relationship Management using Google tools
• Learn how to leverage Google Business Services for enhancing customer relationships
• Google Digital Marketing & E-commerce for CRM
• Understand the role of digital marketing and e-commerce in customer relationship management
• Develop strategies to create engaging customer experiences online using Google platforms
• Utilizing Google Tools for Customer Loyalty
• Identify common strategies for building customer loyalty through Google Business Services
• Learn how to measure customer satisfaction and manage client relationships effectively
Who Can Attend:
• Professionals seeking to enhance their skills in customer relationship management using Google Business Services
• Individuals interested in leveraging digital marketing and e-commerce tools for improving customer interactions and driving sales growth
• Marketing professionals, business owners, and anyone looking to excel in managing customer relationships through innovative digital solutions

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities
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DATE:
1ST BATCH: 13th – 16th May, 2025
2ND BATCH: 25th- 28th Nov, 2025