Customer Relationship Management Using the AWS Platform

Course Fee:

₦330,000.00

Course Overview

Customer Relationship Management Using the AWS Platform
Objectives:
• Understand how to leverage the AWS platform for effective customer relationship management
• Learn key strategies and best practices for implementing CRM solutions on AWS
• Gain practical skills in utilizing AWS services for enhancing customer relationships and business processes
Course Content:
• Introduction to CRM on AWS:
• Overview of CRM concepts and the benefits of utilizing the AWS platform for CRM solutions
• AWS Services for CRM:
• Exploration of AWS services suitable for CRM, including database services, AI/ML tools, and customer engagement solutions
• Security and Compliance in CRM on AWS:
• Understanding security measures and compliance considerations when implementing CRM systems on AWS
• Architecture Design for CRM on AWS:
• Principles of designing resilient and scalable CRM solutions using AWS services
• Case Studies and Use Cases:
• Real-world examples demonstrating successful CRM implementations on the AWS platform
• Best Practices for CRM on AWS:
• Strategies for optimizing CRM performance, managing costs, and ensuring customer satisfaction
• Integration and Deployment:
• Techniques for integrating CRM systems with AWS services and deploying CRM solutions effectively
Who Can Attend:
• Professionals involved in customer relationship management, CRM specialists, AWS developers, and individuals interested in leveraging AWS for CRM solutions.
Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities
.