The objective of this course is to equip participants with the communication skills required to conduct clear, confident, and impactful business conversations. Participants will learn how to speak professionally, listen actively, build rapport, influence decisions, manage difficult discussions, and communicate effectively across different workplace settings and digital platforms.

COURSE OUTLINE 

Foundations of Effective Business Communication

• Understanding communication in business environments
• Components of a successful conversation
• Identifying and overcoming communication barriers
• Professional communication etiquette
  

Professional Speaking & Active Listening Skills

• Techniques for clear, concise, and confident speaking
• Voice tone, clarity, and message structuring
• Active listening strategies and questioning techniques
• Reading verbal and non-verbal cues
  

Building Rapport and Interpersonal Skills

• Establishing trust and positive relationships
• Emotional intelligence in conversations
• Managing diverse communication styles
• Non-verbal communication and body language
  

Handling Difficult and High-Stakes Conversations

• Strategies for managing conflict and disagreements
• Giving and receiving constructive feedback
• Navigating sensitive or challenging discussions
• Maintaining professionalism under pressure
  

Persuasive and Influential Business Communication

• Techniques for persuasive speaking
• Presenting ideas and arguments effectively
• Communication for negotiation and decision influence
• Storytelling for business impact
  

Digital, Remote, and Cross-Cultural Communication

• Professional etiquette for email, chat, and virtual meetings
• Communicating across cultures and global teams
• Managing tone in online conversations
• Best practices for Zoom/Teams business interactions