Effective Hotel Receptionist Training

Objectives:
• Equip participants with essential skills for effective hotel receptionist roles
• Enhance customer service and communication abilities
• Develop proficiency in handling guest inquiries, check-ins, and check-outs
Course Content:
• Customer Service Excellence
• Understanding guest expectations
• Handling difficult situations with professionalism
• Front Desk Operations
• Check-in and check-out procedures
• Reservation management
• Communication Skills
• Effective verbal and written communication
• Active listening techniques
• Problem-Solving and Decision Making
• Resolving guest issues promptly and efficiently
• Making informed decisions in fast-paced environments
• Technology in Hospitality
• Utilizing hotel management software
• Enhancing efficiency through technology tools

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities

DATE:

1ST BATCH:        11th – 14th Mar, 2025   

2ND BATCH:       15th – 18th July, 2025

3RD BATCH:       18th – 21th Nov, 2025