Enhancing Productive Communication and Influencing Skills

Objective:
• Develop effective communication techniques for a professional environment.
• Learn strategies to influence and persuade others positively.
• Enhance interpersonal skills to build stronger relationships.
• Improve conflict resolution and negotiation abilities.
• Foster a collaborative and productive workplace culture.
Course Content:
Foundations of Productive Communication
• Understanding the principles of effective communication
• Identifying barriers to communication and strategies to overcome them
• Importance of active listening and feedback
Effective Verbal and Non-Verbal Communication
• Mastering verbal communication techniques
• Utilizing non-verbal cues to reinforce messages
• Recognizing and interpreting body language
Influence and Persuasion Techniques
• Key principles of influence and persuasion
• Techniques to build credibility and trust
• Strategies for persuasive communication in various contexts
Interpersonal Communication Skills
• Building rapport and strengthening relationships
• Managing emotions and maintaining professionalism
• Techniques for empathetic and assertive communication
Conflict Resolution and Negotiation
• Understanding the nature and sources of conflict
• Effective conflict resolution strategies
• Negotiation skills for win-win outcomes
Communication in Team Settings
• Fostering open and productive team communication
• Enhancing collaboration through effective communication
• Techniques for leading and facilitating team discussions
Cultural Awareness and Sensitivity
• Importance of cultural awareness in communication
• Strategies for effective cross-cultural communication
• Overcoming cultural barriers to influence and persuasion
Leveraging Technology for Communication
• Utilizing digital tools for effective communication
• Best practices for virtual communication and remote collaboration
• Managing communication in digital and hybrid work environments
Developing a Communication Plan
• Creating a strategic communication plan
• Setting communication objectives and measuring effectiveness
• Continuous improvement in communication skills
Practical Applications and Case Studies
• Real-world examples of successful communication and influence
• Role-playing and simulations to practice skills
• Analyzing case studies to identify best practices

FOR WHOM:
Communicators, Customer service representatives, HR managers, Line managers, middle managers, senior managers and others who perform related duties in the workplace.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 23rd Jan – 26th Jan, 2024
2ND BATCH: 28th – 31st May, 2024
3RD BATCH: 24th – 27th Sept, 2024