Course Objectives
• Understand the importance of root cause analysis in problem-solving
• Learn various techniques and tools for conducting effective root cause analysis
• Develop critical thinking skills to identify the underlying causes of problems
• Gain practical experience in applying root cause analysis to real-world scenarios
• Learn how to effectively communicate and present root cause analysis findings
Course Content
Introduction to Root Cause Analysis
• Definition and importance of root cause analysis
• Types of problems and their characteristics
• The role of root cause analysis in problem-solving
Techniques and Tools for Root Cause Analysis
• Brainstorming
• Cause and effect diagrams (Fishbone diagrams)
• 5 Whys technique
• Pareto analysis
• Failure mode and effects analysis (FMEA)
• Fault tree analysis
Critical Thinking and Problem-Solving Skills
• Developing a systematic approach to problem-solving
• Asking the right questions
• Gathering and analyzing relevant data
• Identifying and testing hypotheses
Applying Root Cause Analysis to Real-World Scenarios
• Case studies and examples from various industries
• Hands-on exercises and group activities
• Developing action plans based on root cause analysis findings
Communicating and Presenting Root Cause Analysis Results
• Effective communication techniques
• Presenting findings to stakeholders
• Developing recommendations and action plans
• Monitoring and evaluating the effectiveness of corrective actions
Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
DATE:
1ST BATCH: 20th – 23rd May, 2025
2ND BATCH: 2nd – 5th Dec, 2025
25, Queen street, Alagomeji Bus Stop, Yaba, Lagos