Leadership in Digitalized Public Service Environments

• Understand the impact of digitalization on public service delivery and leadership roles
• Equip public sector leaders with strategies to navigate digital transformation effectively
• Strengthen decision-making, innovation, and team management in technology-driven environments
• Foster a culture of efficiency, transparency, and citizen-focused service delivery

Course Outline

Introduction to Digitalized Public Services

• Overview of digital transformation in government and public agencies
• Benefits and challenges of digitalization for public service delivery
• Emerging technologies shaping the public sector: AI, automation, blockchain
• Case studies of successful digital government initiatives

Digital Leadership Competencies

• Key skills for leading in technology-driven environments
• Strategic thinking, adaptability, and digital literacy
• Decision-making in the context of data, AI, and automated systems
• Leading multi-generational and hybrid teams in digitalized organizations

Driving Innovation and Change

• Promoting a culture of continuous improvement and innovation
• Implementing digital initiatives and technology adoption strategies
• Managing resistance to change and fostering employee engagement
• Leveraging collaboration tools for innovation in public service delivery

Data-Driven Decision Making

• Using analytics and insights to improve service delivery
• Monitoring performance through digital dashboards and KPIs
• Predictive and prescriptive analytics for policy and operational decisions
• Integrating data-driven insights into strategic planning

Ethics, Governance, and Accountability

• Ensuring transparency, privacy, and security in digitalized public services
• Regulatory compliance and digital governance frameworks
• Ethical considerations in technology adoption
• Building public trust through responsible leadership

Building Resilient Digital Teams

• Managing virtual and AI-augmented teams effectively
• Developing digital skills and capabilities among public sector employees
• Supporting continuous learning and professional growth
• Encouraging collaboration, creativity, and problem-solving