Leadership in Hospitality and Tourism Management

• Understand the principles of effective leadership in the hospitality and tourism industry
• Learn to manage teams, motivate staff, and drive organizational performance
• Explore leadership styles, decision-making, and problem-solving strategies
• Develop skills to foster a positive work culture, enhance guest experiences, and achieve business goals

COURSE CONTENT

Introduction to Leadership in Hospitality and Tourism

• Definition and importance of leadership in the industry
• Key leadership roles and responsibilities
• Trends and challenges affecting hospitality and tourism leadership
• Leadership vs management in hospitality contexts

Leadership Styles and Approaches

• Overview of different leadership styles (transformational, transactional, situational)
• Identifying the most effective style for hospitality settings
• Balancing people management and operational efficiency
• Adapting leadership style to team needs

Team Building and Staff Management

• Techniques for motivating and engaging employees
• Conflict resolution and problem-solving strategies
• Delegation, accountability, and performance management
• Developing high-performing teams

Decision Making and Strategic Thinking

• Effective decision-making processes
• Critical thinking and problem-solving in hospitality contexts
• Planning and executing strategic initiatives
• Risk assessment and contingency planning

Communication and Interpersonal Skills

• Effective verbal and non-verbal communication
• Active listening and feedback techniques
• Building strong relationships with staff, guests, and stakeholders
• Handling difficult conversations professionally

Fostering a Positive Work Culture

• Promoting inclusivity, diversity, and collaboration
• Encouraging innovation and continuous improvement
• Leadership practices that enhance guest satisfaction
• Creating a sustainable and resilient organizational culture