Purchasing and Vendor Management Skills

OBJECTIVE
• Procurement life cycle and its relationship to vendor management
• Three pillars of vendor management success
• Importance of carefully exchanging commitments
• Elements of contracts, statements of work (SOWs), and service level agreements (SLAs)
• Variety, function, and components of vendor agreements
• Change control procedures and governance practices
• Negotiating techniques that support productive working relationships
• Role and function of performance metrics, key performance indicators (KPIs), and vendor performance scorecards
• Managing vendor relationships as the key to success
CONTENT
Foundations
• Vendor Management Success
• Procurement Life Cycle
• Procurement Life Cycle vs. Vendor Management
• Three Pillars of Vendor Management Success
o Commitments
o Relationships
o Metrics
• Vendor Selection Techniques and Considerations
Commitments
• Exchange of Commitments to Vendor Management Success
• Various Types of Vendor Agreements
• Evaluation of Bid Proposals
• Structure and Purpose of Contracts
• Creating Effective SOWs
• Contract Type in Relationship to Delivery Risk
Relationships
• Managing Vendor Relationships
• Vendor Governance Practices and Procedures
• Changing Controls Systems
• Escalation Pathways
• Negotiating in a Principles Way
• Sharing Success with Vendors
• Alternative Dispute Resolution Techniques
• General Management Skills
o Communications
o Delegation
o Motivation
Metrics
• Vendor Metrics
• Focusing on the Best Metrics not the Easy Ones to Collect
• Application of KPIs
• Role of the Responsibility Assignment Matrix (RASCI)
• Score Cards and Vendor Performance Reporting
• Balanced Score Cards
• Continuous Improvement
Risk
• Various Sources of Vendor Related Risk
• Manage Discrete Vendor Risks
• Apply Risk Minimization Guidelines

FOR WHOM:
Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.
Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:

1ST BATCH:        18th – 21st Feb, 2025    

2ND BATCH:       29th July – 1st Aug, 2025