Self-Esteem, Assertiveness and Personal Effectiveness Training

OBJECTIVE
This comprehensive programme allows delegates to develop strategies for “being all they can be”, both inside and outside the working environment. Delegates will learn about “behaviours” and develop techniques to help them Communicate more assertively, appear more confident, make positive first impressions and have the ability to Influence others and also understand the tactics involved with Negotiation.

CONTENT
Understanding Yourself and Others
• How our “self-talk” creates our self-image and influences our behaviour
• How our habits and attitudes influence our behaviour

Communicating Assertively
• What Assertive Communication is and is not
• How we should plan, structure and conduct Assertive Communication
• Using Assertive Communication in a variety of situations

Projecting a Professional Image
• Maximising our personal impact
• Connecting with people and building rapport
• Establishing our credibility in the eyes of others
• Promoting and presenting ourselves effectively
• Influencing other people’s perception of us
• Maximising our personal power and influence
• Making positive first impressions
• Looking and sounding confident
• Creating a sincere self-belief
• Understanding the power of feedback
• Understanding the power of our appearance

Influencing and Negotiating
• Learning how to influence others
• Understanding Influencing styles
• Understanding the strategies and tactics of Negotiation
• Planning and conducting Negotiations
• Securing a Win/Win outcome

Building Personal and Professional Confidence
• Greater awareness of your skills and talents
• Confidence in handling difficult situations
• Ability to self-manage and improve your behaviour
• Overall confidence

Managing Stress
• The causes and symptoms of stress
• Approaches to managing our stressors

FOR WHOM
Secretaries, clerks, administrative and support staff, Team leaders, supervisors, section heads, Personal Assistants, Executive Assistants, and others who perform related duties in the workplace.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 8th – 11th Apr,2025
2ND BATCH: 22nd – 25th July, 2025
3RD BATCH: 18th – 21th Nov, 2025