Social Media Management for PAs and Office Professionals

Course Objectives:

• To equip personal assistants and office professionals with the knowledge and skills to manage social media accounts for executives or organizations effectively.
• To introduce tools and strategies for creating engaging content and enhancing the professional image online.
• To develop an understanding of social media platforms and their business applications.
• To provide practical techniques for managing and analyzing social media engagement.

Introduction to Social Media for Professionals

• Overview of Social Media Platforms: Key platforms (Facebook, Instagram, LinkedIn, Twitter, etc.) and their uses for businesses and professionals.
• The Role of a PA in Social Media Management: How PAs and office professionals contribute to social media strategy.
• Setting Goals and Objectives: Aligning social media activities with professional or company goals.
• Establishing Brand Voice and Consistency: How to ensure a unified tone and image across platforms.

Content Creation and Curation

• Understanding Your Audience: Identifying the target audience and tailoring content for engagement.
• Creating Compelling Content: Tips on writing posts, creating visuals, and using video effectively.
• Content Planning and Scheduling: Tools for content calendars, automating posts, and maintaining consistency.
• Content Curation vs. Creation: Balancing original content and shared content to engage followers.

Engaging with Your Audience and Managing Interactions

• Community Management: How to engage followers, respond to comments, and build relationships online.
• Handling Negative Feedback and Crisis Management: Best practices for addressing complaints or controversies on social media.
• Monitoring Social Media Activity: Tools for tracking mentions, comments, and feedback.
• Growing and Maintaining a Professional Network: Strategies to expand influence and connect with industry professionals.

Analytics, Reporting, and Best Practices

• Understanding Social Media Analytics: Key metrics to track (reach, engagement, conversions).
• Evaluating Social Media Performance: How to assess whether social media efforts are achieving set goals.
• Reporting to Management or Executives: How to prepare reports and present data.
• Social Media Best Practices for PAs: Professional standards for managing corporate or executive social media accounts.

DATE:
1ST BATCH: 4th – 7th Mar, 2025
2ND BATCH: 17th – 20th June, 2025
3RD BATCH: 14th – 17th Oct, 2025