OBJECTIVE
The main objective of this course is to empower professionals with
• In-depth knowledge and understanding regarding ratings, metrics and methods to evaluate supplier performance
• The required skill and understanding to define objective metrics and measurements to act as indicators of supplier performance
• The necessary understanding of advanced concepts and techniques to define, track and correct supplier performance
• The ability to enhance business performance through effective and favourable supplier relationship management
• The ability to contribute to controlling risks and distractions related to supplier relations and performance
• The experience and confidence to maintain good supplier relations and performance, ensuring credibility of suppliers, in turn contributing to increase in organisational credibility leading to increased investments
• The necessary skills and capabilities to check for gaps in processes of supplier performance evaluation so as to identify issues earlier, take corrective action in time and save costs for the organisation, increasing profits in the bargain
• The ability to present to the organisation a range of suppliers in order of preference as per performance and credibility, thereby ensuring continuity and sustainability of business operations, leading to organisational growth and facilitating career progression
CONTENT
Ways to Improve Supplier Performance
• Build scorecards around business goals
• Establish processes to evaluate the performance
• Communicate information to suppliers and take action
• Share information internally
Benefits of Supplier Performance Measurement
• Avoid supply chain risks and disruptions
• Protect and improve brand reputation
• Avoid costs and achieve savings
• Segment and rank vendors
• Collaborate with suppliers
• Improve internal processes
Supplier Performance Metrics
• Quantity ordered vs received
• Assignment accuracy
• On-time delivery
• Ordered price vs invoiced
• Inspection fails vs total items inspected
• Returns rate
• Order fill rate
• Lead-time variance
Steps to Evaluate Supplier Performance
• Align performance goals
• Choose evaluation approach
• Develop information collection method
• Design a robust assessment system
• Roll out the system
• Provide actionable feedback
• Showcase results
Qualities Indicative of Supplier Performance
• Good communication
• Competency
• Commitment
• Cost Control
• Consistency
• Sustainability
Approaches in Supplier Performance Evaluation
• Identification
• Criteria
• Quality
• Solutions
• Expert insight
Challenges in Supplier Performance Evaluation
• Lack of uniform metrics
• Lack of transparency
• Different business models
• Lack of cooperation from suppliers
• Biased/incorrect audits
Techniques for Supplier Performance Management
• Categorical system
• Weighted point system
• Cost-based system
• Total cost of ownership
FOR WHOM:
Stores Purchasing and Logistics Personnel in the Public and Private Sectors
Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
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DATE:
1ST BATCH: 22nd – 25th Apr, 2025
2ND BATCH: 4th – 7th Nov, 2025
25, Queen street, Alagomeji Bus Stop, Yaba, Lagos