Developing Effective Business Conversation Skills
Course Overview
The objective of this course is to equip participants with the communication skills required to conduct clear, confident, and impactful business conversations. Participants will learn how to speak professionally, listen actively, build rapport, influence decisions, manage difficult discussions, and communicate effectively across different workplace settings and digital platforms.
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Foundations of Effective Business Communication
- Understanding communication in business environments
- Components of a successful conversation
- Identifying and overcoming communication barriers
- Professional communication etiquette
Professional Speaking & Active Listening Skills
- Techniques for clear, concise, and confident speaking
- Voice tone, clarity, and message structuring
- Active listening strategies and questioning techniques
- Reading verbal and non-verbal cues
Building Rapport and Interpersonal Skills
- Establishing trust and positive relationships
- Emotional intelligence in conversations
- Managing diverse communication styles
- Non-verbal communication and body language
Handling Difficult and High-Stakes Conversations
- Strategies for managing conflict and disagreements
- Giving and receiving constructive feedback
- Navigating sensitive or challenging discussions
- Maintaining professionalism under pressure
Persuasive and Influential Business Communication
- Techniques for persuasive speaking
- Presenting ideas and arguments effectively
- Communication for negotiation and decision influence
- Storytelling for business impact
Digital, Remote, and Cross-Cultural Communication
- Professional etiquette for email, chat, and virtual meetings
- Communicating across cultures and global teams
- Managing tone in online conversations
- Best practices for Zoom/Teams business interactions
1ST BATCH: Tuesday, February 3, 2026 — Friday, February 6, 2026.
2ND BATCH: Tuesday, May 26, 2026 — Friday, May 29, 2026.
3RD BATCH: Tuesday, September 22, 2026 — Friday, September 25, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
