Effective Techniques for Building Better Work Relationships through Results-Oriented Communication

Effective Work Relationships
• How do you build work relationships
• Learn behaviors that support or undermine your relationships
• Assessing your relationships

Communication and Perceptions
• World view, perception, and work relationships
• Trust busters and how to fix them
• The five axioms of conscious communication
• Mirroring and rapport

Investigating Emotions and Emotional Intelligence
• Social intelligence and multiple intelligences
• Assessing your multiple intelligences
• Five domains of emotional intelligence
• Improving work relationships through emotional intelligence

Building Better Relationships with Ourselves and Others
• Perception, world view, emotional intelligence – and you
• Self-awareness, self-esteem, and self-concept
• Case study to understand your styles – and how to flex them

Relationship Building
• Managing assumptions in order to build trusting work relationships
• Consciously building trust at work
• Developing and showing a positive attitude

Express Needs within Work Relationships
• Expressing needs and influencing others
• Performing an interpersonal needs inventory
• The shape and sound of assertiveness
• Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication
• Identifying your communication style: how you relate most often
• Sharpening verbal and nonverbal behaviors and skills
• Applying direct and indirect messages for more flexible communication
• Using feedback and questioning skills to better understand other

Relational Listening
• Listening barriers and their impact on effective work relationships
• A listening improvement map
• Improving listening by asking good questions
• Applying active and reflective listening skills in various situations

Addressing Relational Change and Conflict
• Practicing relational change
• Addressing conflict and relational change
• Selecting your conflict-resolution style
• Planning to resolve conflicts assertively
• Resolving conflicts with work relationships in mind
• Developing and practicing a conflict-resolution plan

1ST BATCH: Tuesday, March 3, 2026 — Friday, March 6, 2026.

2ND BATCH: Tuesday, July 7, 2026 — Friday, July 10, 2026.

3RD BATCH: Tuesday, November 3, 2026 — Friday, November 6, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.