Managing Employee Performance, Behaviour, and Attitudes

Course Objectives:

• Understand the key concepts of employee performance, behaviour, and attitudes in the workplace.
• Develop strategies to effectively manage and enhance employee performance.
• Address and improve negative behaviours and attitudes among employees.
• Apply best practices for creating a positive organizational culture.

Introduction to Employee Performance, Behaviour, and Attitudes

• Understanding Employee Performance
  • Defining performance: individual and team-based performance.
  • Key performance indicators (KPIs) and how to measure performance.
  • The link between job satisfaction and performance.
• Factors Influencing Employee Behaviour and Attitudes
  • External factors: environment, culture, leadership style.
  • Internal factors: personality, motivation, job role alignment.
  • The role of attitudes in workplace dynamics and performance.
• Setting Performance Expectations and Goals
  • SMART goals and how to set them.
  • Aligning employee performance with organizational objectives.

Managing and Enhancing Employee Performance

• Performance Management Frameworks
  • Key performance management processes: setting, monitoring, and evaluating.
  • Providing feedback and conducting performance reviews.
  • Importance of continuous performance improvement.
• Motivating Employees to Perform
  • Theories of motivation (Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory).
  • Practical strategies to foster motivation and drive performance.
  • Intrinsic vs. extrinsic motivation in the workplace.
• Addressing Performance Gaps
  • Identifying and analyzing performance issues.
  • Constructive feedback techniques for underperforming employees.
  • Developing performance improvement plans (PIPs).

Managing Employee Behaviour

• Understanding Workplace Behaviour
  • Types of workplace behaviours: positive and negative.
  • The impact of individual behaviour on team dynamics.
  • The role of leadership in shaping behaviour.
• Handling Negative Behaviours
  • Strategies to address toxic behaviours, conflict, and disengagement.
  • Setting behavioural expectations and enforcing policies.
  • Dealing with difficult employees and preventing misconduct.
• Promoting Positive Behaviour
  • Reinforcing positive behaviours through rewards and recognition.
  • Building a culture of respect, trust, and collaboration.
  • Encouraging proactive problem-solving and responsibility.

Managing Attitudes and Creating a Positive Organizational Culture

• The Role of Attitudes in the Workplace
  • Understanding the types of attitudes: positive, neutral, and negative.
  • How attitudes affect employee engagement, productivity, and relationships.
  • Assessing and measuring employee attitudes.
• Changing and Shaping Attitudes
  • Techniques for changing negative attitudes in the workplace.
  • Building a positive mindset: resilience, adaptability, and growth.
  • Role of communication and transparency in attitude management.
• Creating and Sustaining a Positive Organizational Culture
  • The relationship between culture, behaviour, and performance.
  • Leadership’s role in shaping organizational culture.
  • Practical steps to nurture a positive and inclusive culture.

DATE:
1ST BATCH: 28th – 30th Apr, 2025
2ND BATCH: 12th – 15th Aug, 2025
3RD BATCH: 16th – 19th Dec, 2025