Mastering Conflict Resolution and Communication in the Workplace

Objectives

• Improve conflict resolution skills in a professional environment.
• Develop effective communication techniques to address workplace conflicts.
• Enhance emotional intelligence and active listening skills.
• Learn strategies for creating a collaborative and harmonious work environment.

Content

Understanding Conflict in the Workplace

• Types and causes of workplace conflicts
• The impact of unresolved conflict on team dynamics
• Recognizing early signs of conflict
• Conflict resolution models and approaches

Effective Communication Techniques

• Verbal and non-verbal communication skills
• Active listening and empathy in communication
• Framing messages for clarity and understanding
• Techniques for giving and receiving feedback

Emotional Intelligence in Conflict Resolution

• Role of emotional intelligence in managing conflict
• Recognizing and managing emotions in yourself and others
• Building self-awareness and self-regulation
• Developing empathy for better conflict management

Creating a Collaborative Work Environment

• Strategies for fostering collaboration and teamwork
• Building trust and respect among colleagues
• Managing difficult conversations constructively
• Conflict prevention techniques and maintaining positive relationships

DATE:

1ST BATCH: 28thApr – 1st May,                        2026    

2ND BATCH: 18th – 21st Aug,                    2026

3RD BATCH: 15th – 18th Dec,                         2026