Digital Literacy and Workforce Reskilling in the Public Sector

• Understand the importance of digital literacy in modern public sector operations
• Equip public sector employees with the skills to navigate digital tools and technologies
• Strengthen workforce capabilities through reskilling and continuous learning programs
• Foster a culture of innovation, adaptability, and efficiency in government service delivery

Course Outline

Introduction to Digital Literacy in the Public Sector

• Definition and significance of digital literacy for public sector professionals
• Key digital skills required in government operations
• Impact of technology on public service delivery and citizen engagement
• Global trends in digital skills adoption and workforce transformation

Assessing Workforce Digital Competencies

• Evaluating existing skills and identifying gaps
• Tools and methods for digital skills assessment
• Aligning workforce capabilities with organizational objectives
• Prioritizing areas for reskilling and upskilling

Digital Tools and Technologies for Public Employees

• Productivity and collaboration platforms (cloud services, project management, communication tools)
• Data management, analytics, and visualization tools
• Cybersecurity basics for safe digital operations
• Emerging technologies: AI, RPA, IoT, and blockchain

Reskilling and Upskilling Strategies

• Designing targeted reskilling programs for public sector employees
• Learning pathways: online courses, workshops, mentoring, and hands-on practice
• Fostering continuous learning and professional development
• Measuring reskilling program effectiveness and ROI

Change Management and Workforce Adaptation

• Managing resistance to digital transformation
• Encouraging a growth mindset and adaptability among employees
• Leadership support for digital skills initiatives
• Promoting collaboration and knowledge sharing in a digitally-enabled environment