Conflict Resolution and Negotiation Skills for Entrepreneurs

Introduction to Conflict Resolution

• Understanding the nature and causes of conflict in business
• The importance of conflict resolution for entrepreneurs
• Different conflict resolution styles and approaches
• Assessing when to resolve conflict internally vs. externally

Negotiation Fundamentals

• Key principles of successful negotiation
• Preparing for a negotiation: setting objectives and understanding needs
• The role of active listening and effective communication in negotiation
• Common negotiation tactics and strategies

Advanced Conflict Resolution Techniques

• Managing difficult conversations and high-stakes conflicts
• Mediating disputes between stakeholders, partners, or employees
• Strategies for defusing tension and building trust
• Negotiating in emotionally charged situations

Practical Negotiation Skills for Entrepreneurs

• Real-life case studies of business negotiations
• Collaborative vs. competitive negotiation styles
• Win-win strategies for mutually beneficial outcomes
• Handling post-negotiation follow-ups and agreements

1ST BATCH: Tuesday, April 28, 2026 — Friday, May 1, 2026.

2ND BATCH: Tuesday, August 18, 2026 — Friday, August 21, 2026.

3RD BATCH: Tuesday, December 15, 2026 — Friday, December 18, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.