Hotel and Hospitality Management Training

• Introduction to Hotel and Hospitality Management
• Overview of the hospitality industry
• Key roles and responsibilities in hotel management
• Hotel Operations Management
• Front office operations
• Housekeeping and maintenance
• Food and beverage management
• Customer Service in Hospitality
• Importance of customer satisfaction
• Handling guest complaints
• Building customer loyalty and retention strategies

FOR WHOM:
Hotel Managers, Decision Makers, Human Resources Managers, Heads of Department, Supervisors and others who performed related functions

1ST BATCH: Tuesday, January 27, 2026 — Friday, January 30, 2026.

2ND BATCH: Tuesday, May 19, 2026 — Friday, May 22, 2026.

3RD BATCH: Tuesday, September 15, 2026 — Friday, September 18, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.