Competency Based Performance Management for Administrators

The Links between HR and Competencies
• What support should managers, team leaders and supervisors get from HR?
• Values, Strategy and HR
• Different methods of developing a competency
• An HR Management Framework Based on Competencies
• Technical, Behavioural and Leadership Competencies
Competencies and Recruitment
• Competency design – definitions, negative indicators, positive indicators
• Recruitment and Selection
• Adapting a competency framework for use in recruitment
• The use of assessment centres in recruitment
• Induction, orientation and personal development
Performance Management
• Using competencies in performance management
• The stages of performance management: agreeing objectives, giving feedback, coaching, appraisal
• Termly reviews of performance
• Links to pay scheme
• Introducing a performance management process
Talent Management
• Talent Strategy and Planning
• Developing and Deploying Talent
• Retaining Talent
• Acquiring Talent
• Succession Planning
Shaping Behaviour and Managing Culture
• Motivation
• Extrinsic and Intrinsic Reward
• Empowerment and Accountability
• Self-Assessment

FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

1ST BATCH: Tuesday, February 17, 2026 — Friday, February 20, 2026.

2ND BATCH: Tuesday, June 9, 2026 — Friday, June 12, 2026.

3RD BATCH: Tuesday, October 6, 2026 — Friday, October 9, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.