Advanced Conflict Resolution and Employee Relations
Course Overview
- Understand advanced conflict resolution techniques and their application in workplace scenarios.
- Learn strategies to handle complex employee relations issues effectively.
- Develop skills to manage and mediate conflicts to foster a positive work environment.
- Apply legal and ethical frameworks in conflict resolution and employee relations.
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Introduction to Advanced Conflict Resolution
- Overview of conflict in the workplace: causes and consequences.
- Understanding conflict styles: competing, collaborating, compromising, avoiding, and accommodating.
- The role of emotional intelligence in conflict resolution.
- Tools for analyzing conflict situations.
- Approaches to conflict resolution: negotiation, mediation, and arbitration.
Employee Relations Fundamentals
Strategies for fostering positive employee relations.
- The role of effective communication in managing employee expectations.
- Managing difficult conversations and sensitive topics.
- Case studies: Real-world employee relations challenges and resolutions.
Legal Aspects of Conflict Resolution and Employee Relations
Employment laws affecting conflict resolution (e.g., discrimination, harassment, wage disputes).
- Understanding workplace policies and compliance requirements.
- Handling grievances and disputes within legal frameworks.
- Preventing retaliation and maintaining confidentiality.
- Ethical decision-making in conflict scenarios.
Practical Techniques and Conflict Resolution in Action
- Mediation skills: creating a neutral environment, managing the process.
- Conflict resolution techniques: active listening, reframing, and problem-solving.
- Managing high-stakes or complex conflicts (e.g., team dynamics, leadership vs. staff).
- Role-playing exercises: resolving workplace conflicts through structured scenarios.
- Developing a conflict resolution framework for your organization.
1ST BATCH: Tuesday, April 21, 2026 — Friday, April 24, 2026.
2ND BATCH: Tuesday, August 11, 2026 — Friday, August 14, 2026.
3RD BATCH: Tuesday, December 8, 2026 — Friday, December 11, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
