Key Performance Indicators and Optimization Course

Understanding the Current Situation and the Need for Change
• What is Performance Measurements and Management
• The need for performance measurement
• Current methods of measurement and common failings
• Characteristics of good measures
• Defining Strategy and how to translate it into action and Execution
• Barriers and Success Factors related to Strategy Execution

Driving the Mission statement/aims into the Organization through Success Factors
• Building a Strategy Focused Organization (SFO)
• Balanced Scorecard and the Performance Metrics – The 4 Perspectives
• Examples of Specific Metrics – Financial Perspective
• Defining Critical Success Factors
• Characteristics of Key Performance Indicators
• Organization Excellence

Planning to Implement Performance Measurement
• Foundation for Successful Management – The Best Practice Model
• How to develop and Standardize Performance Metrics
• Examples of Specific Performance Metrics – Customer Perspective
• The 6 phase model for implementing a successful Performance Measurement System
• Implementation Phase 1: Gaining management commitment and selecting a winning team

Developing and Implementing Success Factors and Performance Measurements
• Identifying and managing human factors in performance measurement
• Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
• Examples of Specific Performance Metrics – Process Perspective
• Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps
• Implementation Phase 4: Performance Contracts Framework
• Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
• Examples of Specific Performance Metrics – Learning and Growth Perspective

Design and Development of Scorecards and Dashboards using “EXCEL”
• Excel: Advanced features and skills for Dashboards and Scorecards including the following
• Introduction and Dashboard Discussion
o Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
o Excel hands-on Exercise – Develop a Dashboard
• Excel hands-on Exercise – Develop a BSC
• Implementing Phase 6: Maintenance and Embedding the System

1ST BATCH: Tuesday, February 3, 2026 — Friday, February 6, 2026.

2ND BATCH: Tuesday, May 26, 2026 — Friday, May 29, 2026.

3RD BATCH: Tuesday, September 22, 2026 — Friday, September 25, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.