Leadership and Crisis Management Skills

Rational Decision-Making in Crises and Emergencies
• Instinct, intuition, and reason
• Rational decision-making processes
• Individual and collective Decision-Making
• Psychology & human behaviour, solutions to improve your Decision Making
• Delegation through mission-based leadership
• Structured hierarchical planning and operations
Psychology and Dynamics of Crises and Emergencies
• The nature of crises and emergencies
• Individual psychology under crisis
• Collective psychology under crisis
• Evolution and dynamics of crises and emergencies
• Crises and emergencies don’t just work 8 hour days
• Tasks of leaders before, during, and after a crisis

Leading Teams and Organizations
• Roles and responsibilities of leaders in crises and emergencies
• Crisis management organization
• Creating effective and efficient teams through rapid teambuilding
• Creating effective and efficient interagency cooperation and collaboration
• Organizational & team dynamics: morale, cohesion, mood, unity of purpose
• Principles of operational command and leadership

Solving the Problem: Managing the Crisis or Emergency
• Seeking cause & effect to solve problems, not blame or responsibility
• Creating and running a crisis/emergency Command Centre
• Elements of risk management: prevention, response, containment & recovery
• Principles of business continuity and crisis operations
• Information gathering and situational awareness
• Operational rhythm, routines, and information management

Ethical Factors in Crisis Leadership
• Caring for subordinates and their families
• The leader’s self-care
• Responsibilities to authorities, the public and/or victims
• Managing and leveraging Social Media
• After-action review and lessons learned processes
• Preparing for the next crisis

FOR WHOM:
Managers, Team Leaders and Supervisors, Emergency & Crisis Management Professionals.

1ST BATCH: Tuesday, March 3, 2026 — Friday, March 6, 2026.

2ND BATCH: Tuesday, June 23, 2026 — Friday, June 26, 2026.

3RD BATCH: Tuesday, October 20, 2026 — Friday, October 23, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.