Smart Leadership Course

Managing Individual Differences
• Identify the behaviors of assertiveness and responsiveness
• Recognize the basic behaviors of the four styles: Analytical, Driver, Amiable and Expressive
• Receive feedback on your own managerial style
• Identify the needs and expectations of the four styles in a team setting
• Practice versatility skills for a variety of people in a variety of business situations
• Develop a strategy for dealing with key stakeholders and team members
Context, Direction, Vision and Outcomes
• Identify the requirements of leadership at various stages in the team’s development
• Communicate the business and organizational “context” for your team
• Communicate a “tangible” – that is, concrete and actionable – corporate vision
• Understand the need for outcome-based goals and objectives
• Develop outcomes – i.e. goals and objectives – that are specific, clear and flexible
• Learn how to establish outcomes in times of uncertainty
• Overview the 10 key competencies for team leadership

Communication and Advocacy – Questioning, Listening and Presentation Skills
• Understand the primary communication barriers and needs in teams
• Practice the skills and applications of active and empathetic listening
• Experience the skills of open and closed questioning both as the questioner and as the one being questioned
• Develop “questioning strategies” for a team-related issues
• Review the elements of trust as they relate to the communication process
• Practice the skills advocacy, i.e. presenting and advocating a specific point of view
• Develop a communication strategy for your team leadership needs

Team Building and Empowerment
• Understand the difference between groups with common interests and true teams
• Distinguish between the needs of teams set up to accomplish specific tasks and those of teams set up to determine issues and approaches on their own
• Practice the skills of jointly developing goals and outcomes for a team
• Identify the key style related interpersonal aspects of team interaction
• Practice the skills of delegating and empowering in a team situation
• Establish effective feedback systems for an intact team
• Master the skills for recognition and celebration in a team setting

Coaching and Managing Performance Issues
• Identify and clarify the problems that lie underneath reactions and emotions
• Understand the function, behaviors and growing importance of team empathy
• Develop a leadership strategy for dealing with reactions and conflict
• Understand the content and use of a continuum that differentiates between High
• Directive/Low Inquiry ‘mentoring’ and Low Directive/High Inquiry ‘coaching’
• Identify team member development needs that may fall on the mentoring/ coaching continuum
• Learn the key interaction skills of the coaching process

FOR WHOM:
Current leaders, Management professionals, Frontline managers, Team leaders, Supervisors, Line managers, All aspiring leaders in any field.

1ST BATCH: Monday, March 16, 2026 — Thursday, March 19, 2026.

2ND BATCH: Tuesday, July 7, 2026 — Friday, July 10, 2026.

3RD BATCH: Tuesday, November 3, 2026 — Friday, November 6, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.