Best Practice in Managing Employee Performance, Behaviour and Attitudes
Course Overview
• Evaluate the basics of group dynamics
• Differentiate between talent management & succession planning
• Explain the meaning of performance management
• Describe how to manage performance decline
• List the key competencies of Emotional Intelligence (EI)
• Formulate a business case for appropriate performance appraisal
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Driving Performance through Talent Management
• Talent management – explored
• Employee resourcing: best practices
• Introducing basics of manpower planning
• Flexibility and introducing the ‘flexible firm’
• Differentiating succession management & talent management
Understanding Yourself and Others
• Exploring human psychology
• Your Johari window
• How are attitudes formed?
• Your personality style explored
• Understanding Emotional Intelligence (EI)
Performance Improvement Planning (PIP)
• Introduction to performance management of people
• Understanding performance decline and the factors affecting performance
• Work performance interviewing
• Communication skills for the performance interview
• Managing good performance – behavioural reinforcement theory
Dealing with ‘Difficult’ People
• Providing appropriate career-path planning – supporting development
• Dealing with difficult people and stakeholders
• Behaviour styles – passive, aggressive, passive-aggressive & assertive
• Handling aggression in others
• Personal Action Planning
Giving Feedback and Making Appraisal Work
• The principles of effective performance appraisal
• Performance management in a multi-cultural setting
• How to deal with common mistakes and minimise failure
• How to structure an appraisal meeting – a step-by-step outline
• Giving feedback with Emotional Intelligence (EI)
1ST BATCH: Tuesday, March 24, 2026 — Friday, March 27, 2026.
2ND BATCH: Tuesday, July 14, 2026 — Friday, July 17, 2026.
3RD BATCH: Tuesday, November 10, 2026 — Friday, November 13, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
