Advanced Passengers and Airport Cargo Handling Techniques

Passenger Handling
• Passenger check-in and boarding procedures
• Handling special assistance passengers (e.g., disabled, elderly, unaccompanied minors)
• Passenger security screening and immigration processes
• Passenger service and conflict resolution techniques

Cargo Handling
• Cargo acceptance and documentation procedures
• Cargo storage and transportation within the airport
• Dangerous goods handling and regulations
• Cargo security and screening processes

Airport Operations
• Airport layout and infrastructure
• Airport ground support equipment and vehicles
• Airside and landside operations
• Coordination between airport stakeholders

Airport Security
• Airport security regulations and guidelines
• Security screening methods and equipment
• Passenger and cargo security profiling
• Emergency response procedures

Customer Service
• Effective communication and interpersonal skills
• Cultural awareness and sensitivity
• Handling complaints and difficult situations
• Providing a positive passenger experience

1ST BATCH: Tuesday, January 13, 2026 — Friday, January 16, 2026.

2ND BATCH: Tuesday, May 5, 2026 — Friday, May 8, 2026.

3RD BATCH: Tuesday, September 1, 2026 — Friday, September 4, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.