Best Practice in Airline Passenger Administration
Course Overview
• Understand the key aspects of airline passenger administration
• Develop skills to ensure a memorable customer experience at every customer touch point
• Learn conflict management and soft skills for effective passenger handling
• Review international passenger and baggage handling standards
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦430000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦430000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦430000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
• Customer Service Best Practices
• Conflict Management
• Soft Skills Development
• International Passenger and Baggage Handling Standards
• Departure Control System (DCS) and Amadeus Altéa e-learning
1ST BATCH: Tuesday, January 26, 2027 — Friday, January 29, 2027.
2ND BATCH: Tuesday, May 25, 2027 — Friday, May 28, 2027.
3RD BATCH: Tuesday, September 14, 2027 — Friday, September 17, 2027.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
