Successful Skills for PAs and Executive Secretaries

Effective Time Management
o Understanding the importance of time management
o Controlling, prioritizing and organizing your work
o Coping with large tasks
o Ensuring the safety and efficiency of your work environment
o Basic project management
o Taking control

Improving Communication Skills
o Why are communication skills so important?
o Understanding the different means of communication in business
o Using vocabulary that works
o Writing effectively
o Improving listening skills
o Being aware of the barriers to good communication

Assertiveness Skills
o What is assertiveness and why is it important?
o Developing confidence in order to use assertiveness skills
o Understanding gender differences
o Practical advice to using assertiveness skills in your work environment
o Coping with stress

Successfully Working with Managers and Colleagues
o Why is this important?
o Learning ways to manage your manager
o Coping with different personalities and working styles
o Understanding your own strengths and areas for improvement
o Learning to delegate effectively

Organising and Planning for Superior Performance
o Setting challenging performance goals
o Putting Key Performance Indicators (KPIs) to work
o Utilising planning strategies and forward thinking
o Prioritizing objectives
o Personal action planning

FOR WHOM:
Senior Secretaries, Personal Assistants and Administrative Officers of various cadres in both Public and Private Sectors