Essential Personal Assistants and Secretaries Skills

Working with your Manager
• Competencies of an Elite PA/EA
• Communication Evolution Tool
• Adjusting Your Style for a Better Approach:

Managing the Office
• Delegation Below, Sideways and Upwards
• Rules for Successful Delegation
• Delegating to Profiles
• Negotiation with Multiple Managers

Social Media Management
• Steps to Help You Manage Social Media
o How Often:
o Dealing with Negative Comments:
o Do I Need to Check with Anyone?
o If in Doubt, Don’t Post It!!!
o Using Photos/Videos – rules
o Sharing Information:
o Engagement:
o Monitoring:
o Physical Posting vs Auto Posting:

Work – Life Balance
• Distress versus Eustress?
• Causes of Stress
• Major Signs and Symptoms of Stress
• Control your Cortisol
• Mindfulness

FOR WHOM:
Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries and others who perform related duties in the workplace.