Self-Esteem, Assertiveness and Personal Effectiveness Training

Understanding Yourself and Others
• How our “self-talk” creates our self-image and influences our behaviour
• How our habits and attitudes influence our behaviour

Communicating Assertively
• What Assertive Communication is and is not
• How we should plan, structure and conduct Assertive Communication
• Using Assertive Communication in a variety of situations

Projecting a Professional Image
• Maximising our personal impact
• Connecting with people and building rapport
• Establishing our credibility in the eyes of others
• Promoting and presenting ourselves effectively
• Influencing other people’s perception of us
• Maximising our personal power and influence
• Making positive first impressions
• Looking and sounding confident
• Creating a sincere self-belief
• Understanding the power of feedback
• Understanding the power of our appearance

Influencing and Negotiating
• Learning how to influence others
• Understanding Influencing styles
• Understanding the strategies and tactics of Negotiation
• Planning and conducting Negotiations
• Securing a Win/Win outcome

Building Personal and Professional Confidence
• Greater awareness of your skills and talents
• Confidence in handling difficult situations
• Ability to self-manage and improve your behaviour
• Overall confidence

Managing Stress
• The causes and symptoms of stress
• Approaches to managing our stressors

FOR WHOM
Secretaries, clerks, administrative and support staff, Team leaders, supervisors, section heads, Personal Assistants, Executive Assistants, and others who perform related duties in the workplace.