Bank Teller Training Program
Course Overview
• comprehensively understand all aspects and responsibilities handled by bank tellers
• effectively multitask between several functions handled by bank tellers, thereby demonstrating one’s potential and capabilities to assume higher roles and responsibilities
• train other professionals on functions handled by bank tellers
• confidently work with technology to make certain functions of cash management faster, safer and more accurate
• clearly identify and flag fraudulent transactions or potential risks that could pose a threat of loss to the bank, in turn supporting bank credibility and growth
• review and enhance existing processes to achieve operational excellence, demonstrating one’s skill and potential in return
• maintain good customer relations and develop long-standing associations with customers for better investments for one’s organisation
• follow all required laws and regulations in all aspects of cash handling and management, ensuring that one’s organisation adheres to universal benchmarks
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦330000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6002
Nigeria Price:₦330000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦330000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Transactions Handled by Bank Tellers
• Cashing, deposits, transfers, wire transfers
• Savings deposits and withdrawals
• Issuance of cashier checks, money orders, etc.
• Promotion of loans and mortgages
• Business referrals (trust, insurance, lending)
• Cash advances
• Savings bond redemption
• Customer issue resolution
• Batching and processing proof work
• Cash balancing
Types of Deposit Accounts
• Fixed
• Saving
• Recurring
• Current account
Types of Banking Payments
• Cash payments
• Cheque payments
• Electronic processing and payment transfers
Steps to Sorting Cash Successfully
• Outline effective sorting procedures
• Automate the sorting process
• Store currency securely
Methods for Counterfeit Detection
• Ultraviolet detection
• Magnetic detection
• Other manual procedures
Components of Automated Cash Handling Hardware
• Automatic teller machine
• Cash dispenser
• Cash validator (acceptor)
• Cash recycler
• Rolled coin dispenser
• Loose coin validator
• Intelligent banknote neutralisation system
Functions Performed by Currency Recyclers
• Cash dispensation
• Cash acceptance
• Cash sorting
• Currency storage
Benefits of Currency Recyclers
• Simplified cash flows
• Increased security
• Saved time
• Online PIN validations
• Offline PIN validations
• PIN validation for interchange transactions
• Shared ATMs
• Hardware security module
• Authentication and data integrity
Wealth Management
• Financial planning tools and techniques
• Insurance and investment products
• Retirement plans
• Cash management services
• International banking services
Fraud Management
• Types of financial fraud
• Theft and red flags
• Types of exploitation
• Types of cheque fraud
• Insider fraud
• Payday lender fraud
Customer Relationship Management
• Customer purchasing
• Understanding customer expectations
• Matching Products/services to demand
• Marketing in customer relationship management
• Components of a market-driven strategy
Other Banking Functions, Features and/or Instruments
• Monetary policy
• Electronic banking
• Federal deposit insurance coverage
• Banking laws and regulation
• Banking performance measures
Essentials of Workplace Conduct
• Guiding principles of business etiquette
• Professional hierarchy
• Professional dress code
• Workplace behaviour
Ethical Issues of Banking
• Credit rating manipulation
• Security miss-selling
• Unauthorised trading
• Short-selling of bank shares
• Market manipulation
• Insider dealing
1ST BATCH: Tuesday, January 13, 2026 — Friday, January 16, 2026.
2ND BATCH: Tuesday, May 5, 2026 — Friday, May 8, 2026.
3RD BATCH: Tuesday, September 1, 2026 — Friday, September 4, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
