Best Practices in Airline Passenger Administration

Objectives:
• Understand the key aspects of airline passenger administration
• Develop skills to ensure a memorable customer experience at every customer touch point
• Learn conflict management and soft skills for effective passenger handling
• Review international passenger and baggage handling standards
Course Content:
• Customer Service Best Practices
• Conflict Management
• Soft Skills Development
• International Passenger and Baggage Handling Standards
• Departure Control System (DCS) and Amadeus Altéa e-learning

METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 20th – 23rd Jan, 2026
2ND BATCH: 19th – 22nd May, 2026
3RDBATCH: 15th – 18th Sept, 2026