Mastering Negotiation, Influence, Communication, and Conflict Resolution

Introduction to Negotiation and Influence

• Overview of Negotiation: Concepts, types, and importance in the workplace.
• Principles of Influence: Persuasion techniques and behavioral insights.
• Key Stakeholders: Managers, teams, clients, and partners.

Effective Communication Skills

• Communication Fundamentals: Verbal, non-verbal, and written communication.
• Active Listening: Understanding perspectives and building trust.
• Emotional Intelligence: Managing emotions in communication.

Negotiation Techniques and Strategies

• Negotiation Planning: Setting objectives and defining outcomes.
• Negotiation Styles: Competitive, collaborative, and compromise approaches.
• Bargaining Techniques: Concessions, anchoring, and closing deals.

Building Influence and Persuasion Skills

• Influence Strategies: Authority, credibility, and relationship building.
• Persuasive Communication: Structuring arguments and presenting ideas effectively.
• Stakeholder Engagement: Managing expectations and gaining buy-in.

Conflict Management and Resolution

• Types of Conflict: Interpersonal, team, and organizational conflicts.
• Conflict Resolution Techniques: Mediation, negotiation, and problem-solving.
• Managing Difficult Conversations: Handling disagreements professionally.

Relationship Management and Collaboration

• Building Trust: Transparency, consistency, and accountability.
• Team Collaboration: Encouraging cooperation and shared goals.
• Cultural Awareness: Managing diverse teams and global interactions.

1ST BATCH: Tuesday, March 3, 2026 — Friday, March 6, 2026.

2ND BATCH: Tuesday, June 23, 2026 — Friday, June 26, 2026.

3RD BATCH: Tuesday, October 20, 2026 — Friday, October 23, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.