Aviation Front Desk and Office Management Course

Introduction to Aviation Front Desk and Office Management
• Overview of the aviation industry
• Roles and responsibilities of a front desk and office manager
• Importance of customer service in the aviation industry

Communication and Customer Service Skills
• Effective communication techniques
• Handling customer inquiries and complaints
• Conflict resolution strategies

Airport Operations and Procedures
• Airport layout and terminology
• Airport security procedures
• Passenger and baggage handling

Airline Ticketing and Reservation Systems
• Airline ticketing and fare structures
• Reservation systems (e.g., Sabre, Amadeus, Galileo)
• Ticket issuance and refunds

Office Management and Administrative Tasks
• Office organization and record-keeping
• Travel arrangements and itinerary planning
• Basic accounting and financial management

Safety and Security in Aviation
• Aviation security regulations and guidelines
• Emergency procedures and crisis management
• Hazardous materials handling

Practical Training and Case Studies
• Hands-on practice with reservation systems
• Simulated customer service scenarios
• Case studies on real-world aviation front desk and office management challenges

1ST BATCH: Tuesday, March 10, 2026 — Friday, March 13, 2026.

2ND BATCH: Tuesday, July 7, 2026 — Friday, July 10, 2026.

3RD BATCH: Tuesday, November 10, 2026 — Friday, November 13, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.