Excellence in Housekeeping and Cleaning

Objectives:
• Understand the importance of housekeeping and cleaning in the hospitality industry
• Learn best practices and techniques for efficient and effective cleaning
• Develop skills to maintain high standards of cleanliness and hygiene in hotel and hospitality establishments
Course Content:
Fundamentals of Housekeeping and Cleaning
• Introduction to housekeeping and cleaning in the hospitality industry
• Importance of cleanliness and hygiene in hotel and hospitality establishments
• Roles and responsibilities of housekeeping staff
Cleaning Techniques and Procedures
• Proper use of cleaning equipment and supplies
• Techniques for cleaning guest rooms, public areas, and back-of-house spaces
• Procedures for handling and disposing of waste
Housekeeping Management
• Scheduling and organizing housekeeping tasks
• Inventory management and stock control
• Housekeeping budgeting and cost control
Hygiene and Safety Standards
• Maintaining high standards of hygiene and cleanliness
• Implementing safety protocols and procedures
• Handling and storing cleaning chemicals safely
Sustainability and Environmental Considerations
• Eco-friendly cleaning practices and products
• Reducing waste and promoting sustainability in housekeeping
• Implementing green initiatives in hotel and hospitality establishments
Guest Service and Communication
• Providing excellent guest service through housekeeping
• Effective communication with guests and other departments
• Handling guest requests and complaints related to housekeeping
Housekeeping Audits and Quality Control
• Conducting housekeeping audits and inspections
• Identifying areas for improvement and implementing corrective actions
• Maintaining quality standards in housekeeping

FOR WHOM:
Housekeepers and Cleaners, Events Management Staff, Catering Business Staff, Cleaning Business Owners and Staff.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities

DATE:
1ST BATCH:        6th – 9th May, 2025        

2ND BATCH:       9th – 12th Sept, 2025
3RDBATCH:        16th – 19th Dec, 2025