Intercultural Communication Course
Course Overview
This intercultural communication training course teaches you how to overcome challenges in dealing with clients, colleagues, and business partners from different cultural backgrounds. The course also focus on the challenges faced by participants themselves in entering new markets, managing teams and running supply chain management and dealing with issues raised by multinational colleagues and management within their organisation.
At the end of this Intercultural Communication training course, you will learn to:
• Communicate successfully with international colleagues, clients, and business partners
• Work successfully with new and existing overseas markets
• Adapt successfully to different organisation styles
• Analyse and adapt to different management styles
• Apply practical tools and techniques to help you manage internationally
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
The Importance of Cultural Awareness and The Key Theoretical Principles
• Why culture matters
• The culture filters
• The islands activity
• Key principles in intercultural theory
• How to apply the key principles in practice
Managing Client Expectations
• Key theories influencing client expectations and how they work
• Analysis of critical incidents regarding client expectations
• principle of client expectations
• Critical incident methodology and how to use it
• Adapting successfully to cultural differences
Communication
• Key theoretical issues in communication
• Key national communication issues
• The RADAR Communication tool
• Dealing with Presentations
• Dealing with Meetings
• Dealing with Negotiations
• Dealing with Networking and Relationship Building
Operations Management
• Key theoretical points and application
• Adapting to different attitudes to timekeeping and delivery
• International teamworking – key issues and how to adapt
• Adapting to company and national differences regarding working hours and routines
• Analysis of critical incidents
Leadership
• Key theoretical issues in intercultural management and how to apply them
• Management and leadership styles
• Gender issues in management and leadership
1ST BATCH: Tuesday, January 27, 2026 — Friday, January 30, 2026.
2ND BATCH: Tuesday, May 19, 2026 — Friday, May 22, 2026.
3RD BATCH: Tuesday, September 15, 2026 — Friday, September 18, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
