Assertive Communication Skills
Course Overview
The main objective of this course is to empower professionals with:
• the ability to reach a higher level of competence in assertive communication
• real-time feedback on their spoken communication aligned with assertiveness in 21st-century communication
• the ability to recognise language and vocal aspects that do not align with assertive communication
• capability to correct these errors and self-improvise
• understanding of the requisites of an assertive (positive and collaborative) communicator
• ability to express ideas assertively on any subject
• the skill to initiate conversations, offer feedback, respond to criticism and compliment people assertively
• understanding of the potential of assertive listening, questioning and acknowledging the other
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Communication in the 21st Century
• Communication in the 21st Century
• Role of an Effective Communicator
• Good vs Bad Communication
• Impact of a Biased Communication
• Assess your Communication Style
Behaviours & Communication Styles
• Role of Behaviours in Communication
• Passive Communication
• Aggressive Communication
• Assertiveness in Communication
• Choose your Communication Style
Why Assertive Communication?
• What is Assertiveness?
• Merits of Assertive Communication
• Risks of Assertive Communication
• Saying NO Assertively
Becoming an Assertive Communicator
• Achieving a Balance
• Win-Win
• Word Choice
• Positive Language
• Applying Assertiveness in Tone
Assertive Body Language
• Introduction to Visual Communication
• First Impressions
• Body Language in a Virtual Set-up
• Posture and Poise
• Self-Assessment
Assertive Listening
• Introduction to Listening
• What is Empathetic Listening?
• Tips to Become an Assertive Listener
• Barriers to Effective Listening
• Interruptions and Pauses
Elements of Assertiveness
• The Power of Confidence
• Delivering a Clear Message
• Empathy and Acknowledgement
• Emotional Intelligence
• Worksheets and Practice
Assertiveness at the Workplace
• Assertiveness and Problem Solving
• Expressing an Opinion
• Criticism and Compliments
• Assertiveness and Productivity
• Managing Upwards
1ST BATCH: Monday, March 16, 2026 — Thursday, March 19, 2026.
2ND BATCH: Tuesday, July 14, 2026 — Friday, July 17, 2026.
3RD BATCH: Tuesday, November 10, 2026 — Friday, November 13, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
