Event, Conference, and Banquet Management in Hotels

Introduction to Event and Banquet Management

• Overview of Event Management in Hotels: Scope, importance, and revenue potential.
• Types of Events: Conferences, corporate events, weddings, banquets, and social gatherings.
• Key Stakeholders: Clients, hotel staff, vendors, and service providers.

Event Planning and Coordination

• Event Planning Process: Concept development, budgeting, and scheduling.
• Client Consultation: Understanding requirements and customizing event packages.
• Vendor Management: Coordinating caterers, decorators, audiovisual teams, and logistics providers.

Conference and Banquet Operations

• Banquet Setup and Layout: Seating arrangements, décor, and theme execution.
• Food and Beverage Management: Menu planning, service styles, and quality control.
• Conference Management: Managing sessions, speakers, and technical requirements.

Logistics and Operations Management

• Event Scheduling: Timelines, task allocation, and coordination.
• Resource Management: Staff, equipment, and facility utilization.
• On-Site Coordination: Supervising event execution and resolving issues in real time.

Customer Service and Guest Experience

• Delivering Exceptional Service: Guest handling and satisfaction strategies.
• Communication Skills: Managing client expectations and feedback.
• Complaint Handling: Addressing issues promptly and professionally.

Financial Management and Revenue Optimization

• Budgeting and Cost Control: Managing event expenses and maximizing profitability.
• Pricing Strategies: Packages, discounts, and value-added services.
• Revenue Streams: Upselling and cross-selling hotel services.

Risk Management and Compliance

• Event Risk Assessment: Safety, security, and contingency planning.
• Legal and Regulatory Requirements: Permits, contracts, and compliance standards.
• Health and Safety Standards: Hygiene, crowd control, and emergency procedures.

1ST BATCH: Tuesday, January 13, 2026 — Friday, January 16, 2026.

2ND BATCH: Tuesday, May 5, 2026 — Friday, May 8, 2026.

3RD BATCH: Tuesday, September 1, 2026 — Friday, September 4, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.