Excellence in Housekeeping and Cleaning

Fundamentals of Housekeeping and Cleaning
• Introduction to housekeeping and cleaning in the hospitality industry
• Importance of cleanliness and hygiene in hotel and hospitality establishments
• Roles and responsibilities of housekeeping staff
Cleaning Techniques and Procedures
• Proper use of cleaning equipment and supplies
• Techniques for cleaning guest rooms, public areas, and back-of-house spaces
• Procedures for handling and disposing of waste
Housekeeping Management
• Scheduling and organizing housekeeping tasks
• Inventory management and stock control
• Housekeeping budgeting and cost control
Hygiene and Safety Standards
• Maintaining high standards of hygiene and cleanliness
• Implementing safety protocols and procedures
• Handling and storing cleaning chemicals safely
Sustainability and Environmental Considerations
• Eco-friendly cleaning practices and products
• Reducing waste and promoting sustainability in housekeeping
• Implementing green initiatives in hotel and hospitality establishments
Guest Service and Communication
• Providing excellent guest service through housekeeping
• Effective communication with guests and other departments
• Handling guest requests and complaints related to housekeeping
Housekeeping Audits and Quality Control
• Conducting housekeeping audits and inspections
• Identifying areas for improvement and implementing corrective actions
• Maintaining quality standards in housekeeping

FOR WHOM:
Housekeepers and Cleaners, Events Management Staff, Catering Business Staff, Cleaning Business Owners and Staff.

1ST BATCH: Tuesday, April 7, 2026 — Friday, April 10, 2026.

2ND BATCH: Tuesday, August 4, 2026 — Friday, August 7, 2026.

3RD BATCH: Tuesday, December 1, 2026 — Friday, December 4, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.