Hospitality Business Management

• Introduction to the Hospitality Industry
• Overview of key sectors and trends
• Importance of customer service in hospitality
• Hospitality Business Management
• Financial management in hospitality
• Operations and logistics in the hospitality sector
• Marketing and Sales in Hospitality
• Strategies for attracting and retaining customers
• Effective sales techniques in the hospitality business
• Quality Management in Hospitality
• Ensuring quality service delivery
• Implementing quality control measures
• Innovation and Sustainability in Hospitality
• Adopting sustainable practices in the hospitality industry
• Encouraging innovation and creativity in hospitality business operations

FOR WHOM:
All Hotels and Hospitality Management and Staff.

1ST BATCH: Tuesday, February 10, 2026 — Friday, February 13, 2026.

2ND BATCH: Tuesday, June 2, 2026 — Friday, June 5, 2026.

3RD BATCH: Monday, September 28, 2026 — Wednesday, September 30, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.