Restaurant Operations Management
Course Overview
• Understand the key principles of managing restaurant operations effectively
• Learn how to optimize restaurant processes for efficiency and customer satisfaction
• Develop skills in staff management, inventory control, and customer service in a restaurant setting
Training Format:In-class, Virtual, In-house
Location:Lagos, Accra, Nairobi, Kigali
Language:English, French
Nigeria Price:
₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$5500
Rwanda Price:
$6000
Nigeria Price:₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price:
$4000
Kenya Price:
$4000
Rwanda Price:
$4000
Nigeria Price: ₦300000
Int'l., (Nigeria) Price:
$1000
Ghana Price: $4000
Kenya Price: $4000
Rwanda Price: $4000
Introduction to Restaurant Operations Management
• Overview of the restaurant industry
• Importance of effective operations management in restaurants
Staff Management in Restaurants
• Hiring and training staff
• Scheduling and shift management
• Performance evaluation and motivation
Inventory Control and Procurement
• Managing food and beverage inventory
• Supplier relationships and procurement strategies
• Cost control and waste management
Customer Service Excellence
• Creating a positive dining experience
• Handling customer complaints and feedback
• Building customer loyalty and retention
Financial Management in Restaurants
• Budgeting and financial planning
• Pricing strategies and menu engineering
• Profitability analysis and performance metrics
1ST BATCH: Tuesday, April 7, 2026 — Friday, April 10, 2026.
2ND BATCH: Tuesday, August 4, 2026 — Friday, August 7, 2026.
3RD BATCH: Tuesday, December 1, 2026 — Friday, December 4, 2026.
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.
