Developing Essential Management Skills for Administrative Officers: A Comprehensive Training Program

Introduction to Management
• Understanding the Role of Administrative Officers
• Overview of Management Principles and Practices
• Importance of Effective Management Skills in Administrative Roles
Leadership Development
• Leadership Styles and Techniques
• Motivating Teams and Individuals
• Building Trust and Accountability
Effective Communication
• Communication Essentials for Administrative Officers
• Active Listening and Feedback Skills
• Written Communication Techniques
Time and Task Management
• Prioritization Techniques for Administrative Tasks
• Effective Time Management Strategies
• Delegation and Task Assignment
Problem Solving and Decision Making
• Identifying and Analyzing Problems in Administrative Processes
• Decision Making Models and Approaches
• Implementing Solutions and Evaluating Outcomes
Conflict Resolution
• Understanding Conflict in the Workplace
• Conflict Resolution Strategies for Administrative Officers
• Mediation and Negotiation Techniques
Team Building and Collaboration
• Building High-Performance Administrative Teams
• Collaboration Tools and Techniques
• Enhancing Team Morale and Engagement
Change Management
• Understanding Change Dynamics in Organizations
• Managing Resistance to Change
• Leading and Facilitating Change Initiatives
Stress Management and Well-being
• Recognizing Signs of Stress in Administrative Roles
• Stress Management Techniques for Administrative Officers
• Promoting Work-life Balance and Well-being
Professional Development and Career Planning
• Setting SMART Goals for Professional Growth
• Creating a Personal Development Plan
• Networking and Career Advancement Strategies

FOR WHOM:
Administrators, executive secretaries, supervisors, existing or prospective office managers/ senior administrators and others who perform related functions.

1ST BATCH: Tuesday, January 20, 2026 — Friday, January 23, 2026.

2ND BATCH: Tuesday, May 12, 2026 — Friday, May 15, 2026.

3RD BATCH: Tuesday, September 8, 2026 — Friday, September 11, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.