Improving Operation Performance and Productivity

New Organizational Challenges
• The Challenge of Change
• Thinking Strategically about Problems and Opportunities
• The Challenge of conflicting Stakeholder Expectations
• Identifying Management / Shareholder Expectations
• Taking a Holistic approach to Continuous Improvement
• Responsibility and Accountability
• The Drivers of Performance Improvement
Measuring Performance to Enhance Engagement, Accountability and Ownership
• The Importance of having a Modern Measurement System
• Aligning Matrix and the Mission
• Setting SMART Objectives
• Knowing How and When to Benchmark Performance
• The Search for Best Practices
• Planning for Improvement
• Linking rewards to Performance
A Team Approach to Performance Improvement
• Facilitating Team Meetings
• The Role of the Manager in Building Ownership and Commitment
• Knowing How to Facilitate Information, Problem Solving, Decision Making and Planning Meetings
• Tools for Root Cause Analysis: the Fishbone
• Collecting Accurate and Representative Data
• Encouraging creativity through Brainstorming
Process Mapping and Flowcharting
• Process and the Challenge of Variation
• Defining the Opportunity
• Three Alternative Strategies to Developing a Process Map
• Steps to Create a Process Map
• The Power of Benchmarking
• Identifying and Removing Waste, Duplication and Non-value Added Activities
• Redesigning the process to make it “seamless”
• Outsourcing decisions: Best Guidelines to Ensure Success
Implementing Change
• Selling your Ideas: A Method of Presentation that Always Works
• Getting Approval for Radical Improvements
• Managing Change: Possible Reactions from People and How to deal with them
• Forward Thinking: Prioritizing Challenges at Work
• Setting up your First Team
• Creating an Action Plan
FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

1ST BATCH: Tuesday, February 3, 2026 — Friday, February 6, 2026.

2ND BATCH: Tuesday, May 26, 2026 — Friday, May 29, 2026.

3RD BATCH: Tuesday, September 22, 2026 — Friday, September 25, 2026.

The training methodology integrates lectures, interactive discussions, collaborative group exercises, and
illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical
experience, emphasizing the application of learned techniques. This approach ensures that attendees return
to their professional environments equipped with both the competence and self-assurance to effectively
implement the acquired skills in their responsibilities.